Engagement Terms & Conditions

Eleven Eight Advisory Pty Ltd (ABN 63 683 242 355)
Trading as 11eight

Last updated: November 2025

1. About 11eight

11eight is a specialist Strategy, Innovation, and Insurance consultancy working with corporate clients, financial services providers, government agencies, not-for-profits, and early-stage businesses across Australia.

Our success depends on trust, integrity, and delivering high-quality insights. These Terms & Conditions govern all engagements with 11eight.

2. Engagement Terms

2.1 Scope of Services

All work is delivered according to a written Statement of Work or engagement letter agreed between 11eight and the client. Services may include strategic advice, innovation consulting, insurance expertise, research, and analysis.

2.2 Use of AI Tools

To enhance quality and efficiency, 11eight may use artificial intelligence (AI) tools for research and analysis. All AI-generated outputs are reviewed and validated by experienced consultants before delivery to clients.

2.3 Exclusions

  • Legal Advice: 11eight is not a legal practice and does not provide legal advice. Clients must obtain their own legal counsel where required.

  • Technology & Technical Advice: 11eight is not a technology consultancy and does not provide technical advice regarding IT systems, software development, cybersecurity, infrastructure, or technical implementations. Any technology-related insights are provided from a strategic business perspective only.

  • Mergers & Acquisitions: 11eight does not advise on M&A transactions unless the client provides comprehensive written indemnification covering all direct and indirect liabilities for 11eight, its officers, employees, and contractors.

3. Conflicts of Interest

Before accepting any engagement, 11eight assesses potential conflicts with existing or prospective clients. We avoid situations that could impair our ability to provide independent, objective advice. If a conflict arises during an engagement, we will notify the client immediately.

4. Professional Standards & Ethics

11eight is committed to:

  • Complying with all applicable Australian laws and regulations

  • Maintaining the highest standards of professional conduct

  • Prohibiting bribery, corruption, or financial inducements in any form

  • Respecting human rights consistent with the UN Guiding Principles on Business and Human Rights

  • Fair competition and ethical business practices

5. Liability & Indemnity

5.1 Standard of Care

11eight applies professional care and diligence in preparing all deliverables. Our advice is provided based on the information available to us and within the scope agreed in each engagement.

5.2 Reliance on Client Information

Our work and advice necessarily relies on information, data, and context provided by the client. The client warrants that all information provided to 11eight is:

  • Accurate and complete to the best of their knowledge

  • Provided in good faith

  • Not misleading or deceptive

11eight is not responsible for verifying the accuracy of client-provided information and is not liable for any consequences arising from inaccurate, incomplete, or misleading information provided by the client.

5.3 Client Decision-Making

The client acknowledges that:

  • 11eight provides advice and recommendations, but does not make business decisions on behalf of the client

  • 11eight does not have complete knowledge of the client's business environment, operations, market position, capabilities, strategic constraints, or organizational dynamics

  • All business decisions remain the sole responsibility of the client and its management

  • The client must exercise independent judgment and obtain appropriate specialist advice (legal, financial, technical) before acting on 11eight's recommendations

5.4 Limitation of Liability

To the maximum extent permitted by law, 11eight's total aggregate liability arising from or related to any engagement is limited to the total fees paid by the client for that specific engagement.

This limitation applies to all claims, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

5.5 Exclusion of Consequential Loss

11eight is not liable for any indirect, consequential, or special losses or damages including (but not limited to):

  • Loss of profits, revenue, or business opportunities

  • Loss of anticipated savings or benefits

  • Business interruption or downtime

  • Loss of data or corruption of data

  • Loss of reputation or goodwill

  • Third-party claims

This exclusion applies even if 11eight has been advised of the possibility of such losses.

5.6 Time Limit for Claims

Any claim against 11eight must be notified in writing within 12 months of completion of the relevant engagement. Claims notified after this period will not be accepted.

5.7 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law or other applicable legislation. Where such rights cannot be excluded, 11eight's liability is limited to the maximum extent permitted by law.

6. Intellectual Property

6.1 11eight IP

All content, frameworks, tools, methodologies, templates, and materials created or provided by 11eight remain the exclusive intellectual property of 11eight, unless expressly agreed otherwise in writing.

6.2 Restrictions on Use

Clients may not:

  • Copy, reproduce, or distribute 11eight's IP without written permission

  • Incorporate 11eight's frameworks or methodologies into their own tools or products

  • Share 11eight's deliverables with third parties without authorization

6.3 Client IP

11eight respects client intellectual property and will not use client IP beyond the scope necessary to complete the engagement.

7. Confidentiality & Data Protection

7.1 Mutual Confidentiality

11eight treats all client information as confidential. We typically execute a separate Confidentiality Agreement at the start of each engagement (available upon request).

7.2 Data Handling

  • We prefer to use client-provided secure shared drives for data storage

  • Where this isn't possible, we use reputable service providers (Google, Microsoft, Apple) with appropriate security measures

  • Clients must not provide personal information about their customers, suppliers, or other third parties unless absolutely necessary and with appropriate consents

7.3 Security Measures

11eight and our contractors:

  • Use password protection and two-factor authentication on all devices

  • Maintain current antivirus and security software

  • Follow industry-standard data security practices

7.4 No Guarantee

While we take reasonable precautions, 11eight cannot guarantee absolute security of information transmitted via the internet or other electronic channels. Clients acknowledge this inherent risk.

8. Use of Contractors

11eight engages highly experienced independent contractors to deliver specialized expertise. These contractors:

  • Are independent businesses (not employees of 11eight)

  • Provide their own equipment and resources

  • Are bound by the same confidentiality and professional standards as 11eight

  • May work on other projects provided there is no conflict of interest

9. Payment Terms

9.1 Standard Terms

Unless otherwise agreed in writing, payment is due within 14 days of invoice date.

9.2 Late Payment

Overdue invoices may incur interest charges at the rate permitted under applicable NSW legislation.

9.3 Disputes

If you dispute any invoice, please contact us within 7 days of receipt. We'll work with you to resolve any legitimate concerns.

10. Insurance

11eight maintains:

  • Professional Indemnity Insurance

  • Public Liability Insurance

  • Workers Compensation Insurance (where required)

Certificates of currency are available upon request.

11. Website Terms

11.1 General Information

Our website (11eight.net) provides general information only. While we strive for accuracy, we make no warranties about completeness or reliability.

11.2 No Liability

Any action you take based on website content is entirely at your own risk. 11eight is not liable for any losses arising from use of our website.

11.3 Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or practices of third-party websites.

11.4 Cookies

By using our website, you consent to the use of cookies to improve user experience and website functionality.

12. Privacy Policy

12.1 Information Collection

11eight only collects personal information you voluntarily provide. We will not request personal information about your customers, suppliers, or other third parties.

12.2 Use of Information

Personal information is used solely to:

  • Deliver our consulting services

  • Communicate about projects and engagements

  • Improve our service offerings

12.3 Security

We use reputable service providers and implement appropriate security measures. However, we cannot guarantee absolute security of internet communications.

12.4 Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at any time.

13. Modern Slavery & Human Rights

While not legally required for a business of our size, 11eight is committed to respecting the UN Guiding Principles on Business and Human Rights.

We expect our contractors, suppliers, and clients to share these values and avoid contributing to human rights violations through their business activities.

Our supply chain is simple and transparent, consisting primarily of Australian-based professional contractors who are aware of and committed to these principles.

14. Changes to These Terms

11eight may update these Terms & Conditions from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

15. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the New South Wales courts.

16. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: aj@11eight.net or aidan@11eight.net
Website: 11eight.net
ABN: 63 683 242 355

By engaging 11eight's services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.